Effective Date: November 2025

Relax & Ride Transportation (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, services, and communications, including text messages.

We may collect the following types of information when you interact with us:

• Name 
• Phone number 
• Email address 
• Pickup and drop-off locations 
• Ride details such as dates, times, and service preferences 

• Text messages sent to and from our business number 
• Call records related to booking or customer support 
• Date, time, and delivery status of messages

Payments are processed securely through third-party payment providers. We do not store full credit card numbers or sensitive payment credentials on our systems.

We use your information to:

• Provide transportation services 
• Respond to ride inquiries and quote requests 
• Confirm bookings and send ride-related updates 
• Coordinate pickups, arrivals, and scheduling changes 
• Provide customer support 
• Comply with legal and regulatory requirements
   

We do not use your information for unsolicited marketing or sell it to third parties.

If you provide your phone number and opt in to receive text messages, you may receive SMS communications related to:

• Booking confirmations and reminders 
• Pickup, arrival, and driver status updates 
• Schedule changes or service-related notifications 
• Customer support communications
   

• Message frequency varies based on your interaction with our services 
• Message and data rates may apply depending on your carrier and plan 
• You may opt out at any time by replying STOP 
• For help, reply HELP or contact us directly
   

SMS consent information is not shared with third parties for marketing purposes and is used solely to provide and support our services.

We may share limited information only when necessary to:

• Operate our services using trusted third-party providers such as phone, messaging, payment, or scheduling platforms 
• Comply with applicable laws, regulations, or lawful requests
   

We do not sell, rent, or trade personal information for advertising or unrelated third-party use.

We implement reasonable administrative and technical safeguards to protect your information against unauthorized access, misuse, loss, or disclosure. While no system is perfectly secure, we take appropriate steps to protect your data.

We retain personal and communication information only for as long as necessary to:

• Provide services 
• Maintain business records 
• Comply with legal and regulatory obligations 

Information is securely deleted or anonymized when no longer required.

You may:

• Request access to or correction of your personal information 
• Opt out of SMS communications by replying STOP 
• Contact us with questions about how your information is used 

Some service-related communications may still be necessary to complete or modify active bookings.

Our website may contain links to third-party services. We are not responsible for the privacy practices or content of those external sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Relax & Ride Transportation
Phone: 1-856-666-3158
Email: scheduling@relaxridetransportation.com